Project Overview
ADASI had grown quickly in a short period and this rapid growth necessitated an ITIL-based IT service desk to ensure optimal service was provided to the organization. After a review of the products available in the market, Manage Engine was chosen as the product. The service desk also fulfilled an audit requirement and there were SLAs created as well.
Additional Information
Statement of Work
- Develop and automate ADASI’s IT help desk
- Increase efficiency and productivity
- Improve IT operations
- Highlight IT’s work to executive management
Key Details
Achievements
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